FAQs

FAQs 

Why don’t I have a swing tag? 

You noticed we cut out swing tags. Let's be honest you were going to rip it off anyway. We are saving you and the environment. Don't worry we only sell new clothes...(we promise) 

Does it come in black? 

Ahh..yes it does. 

What is the returns policy? 

We get it – sometimes it’s just not the perfect match.   

At inBLACK we have a 30 day returns policy because we know you are busy and it can take a week or two to get to the post office.  

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Be honest when returning your garment: it must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please email hello@inblackthelabel.com to get your return number before popping it in the post. 

You can chose to refund the item or receive a credit note valued at 110%. 

For more details on the policy visit our returns policy page. 

How much is postage? 

We use Australia Post Satchels. Postage is free with purchases over $250 or tracked regular post for $8 and tracked express post for $12. For more information on postage visit our postage page 

How long until my dress arrives? 

All orders received before 12pm will be dispatched on the same day. Once your order has been received and dispatched you will receive a email notification with approximate delivery time. 

How do I care for my garment? 

Each of our garment will have a care label outlining how to care for your garment. Usually sewn into the left hand side seam. 

What is a pre-order? 

This means we are planning on restocking this item very soon. You can purchase this product and we will post it to you as per the date indicated on the product page. 

What happens when and item is sold out? 

Please contact us and we will help you try to find your dream dress. Please email hello@inblackthelabel.com when an item is sold out.  

What is Afterpay?

Afterpay is a fortnightly payment system. You can learn more here.

What is ZipPay?

ZipPay is your digital wallet. You buy now and pay later. You can learn more here.

Search